Kisuri Resort respects your privacy and confidentiality. We take the protection of personal information very seriously and know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This policy applies to all visitors to our Kisuri Resort (“we”, “our” and “us”) website and customers who have subscribed to the services we offer (“you” and “your”). This is a notice to inform you of our policy about all information that we record about you.
Agreement
By using our service or our website, you signify your agreement to this Policy. From time to time we may change our privacy practices. Where changes have been made to this policy we will publish those changes on our website. We reserve the right, at our discretion, to change, modify, add or remove portions of this Policy at any time. Please check this notice periodically for changes. Your continued use of our websites and services following the posting of changes to this Policy will mean you accept those changes.
What personal information about customers does Kisuri Resort gather?
The information we collect from customers helps us personalize and continually improve your Kisuri Resort experience. Here are the types of information we gather.
Information you give us: We receive and store personal information you enter on our website when you enquire or make a booking with us via email, phone call, through social media, or any other form of communication. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. The type of personal information we may collect includes but is not limited to name, address, telephone number, email, payment details, national identity card and passport information and any other details that may be relevant to the service we provide to you. We may use your information for such purposes as responding to your enquiries or requests, acting as an agent to provide you travel arrangements, providing you with goods and services, and customising future visits. We may also use your mobile phone number for transactions and security.
Automatic information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” to obtain certain types of information when your web browser accesses kisuriresort.com or advertisements and other content served by or on our behalf of other websites. This is in order to improve service for you on your subsequent visits to the website.
Email communications: To help us make emails more useful, we often receive a confirmation when you open an email from us if your computer supports such capabilities.
Information from other sources: We might receive information about you from other sources, when making a booking with us, and add it to our account information. An example of this would be where a booking is made on behalf of other individuals (such as for family members) and personal information is required.
What about Cookies?
A “cookie” is a packet of information that allows the server (the computer that houses our website) to identify and interact more effectively with your computer. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. Our website may store cookies on your web browser in order to improve service for you on your subsequent visits to the website. The use of cookies is an industry standard.
Most major websites use cookies and most internet browsers are pre-set to accept them. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, by changing the add-on’s settings or visiting the website of its manufacturer. We recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. For example, cookies are used to enhance security on our enquiry form. It is set for use only through the enquiry form. This cookie is deleted when you close your browser.
Does Kisuri Resort share the information it receives?
We do not sell, rent or share any information about our customers to third parties. We share customer information only as described below that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.
Third-Party Service Use: We may need to disclose personal information to our employees that require the personal information to perform their functions. They are not permitted to use it for other purposes.
Marketing to you: We may use your information to contact you regarding special offers or services that may be of interest to you. If you wish to opt-out of receiving marketing communications from us you may do so by contacting us. We will not share your personal details with other businesses.
Change of ownership: If we undergo a change in ownership, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). This information will be disclosed on our website. Also, in the unlikely event that kisuriresort.com, or substantially all of its assets are acquired, customer information will be one of the transferred assets.
Protection of Kisuri Resort and others: We release account and other personal information for verifying your identity for security purposes, and when we believe release is appropriate to comply with the law or court; or protect the rights, property, or safety of kisuriresort.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set in this Privacy Policy.
Information from other sources: Examples of information we receive from other sources may include credit history information from credit bureaus. We use this to help prevent and detect fraud, and to offer certain credit or financial services to some customers.
With your consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How secure is information about me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.
It is important for you to protect against unauthorized access to your computer. Be sure to sign off after using a shared computer.
We authorise access to personal information only for those employees who require it to fulfil their job responsibilities, and where it is reasonably necessary for us to undertake our functions and activities.
We will not be held liable should your personal information be jeopardised, harvested, copied, amended or used resulting from fraudulent activity, an unwarranted or unforeseen infringement or breach of our Firewall.
What about third-party advertisers and links to other websites?
Our site includes third-party advertising and links to other websites. We do not control the content or privacy policies of third-party websites you may navigate to. You should check the privacy policy and terms of use of those websites. We cannot be responsible for how third parties deal with any information you provide to them and care should be taken with what information is provided to third-party web sites.
Which information can I access?
We can give you access to your personal information and your interactions with us, for the limited purpose of viewing and updating your personal information, by contacting us.
What choices do I have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a reservation or to take advantage of such Kisuri Resort features as Your Profile or Customer Reviews.
If you do not want us to use personal information that we gather to allow third parties to personalize advertisements we display to you, please contact us to let us know.
The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, by changing the add-on’s settings or visiting the website of its manufacturer. We recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. For example, cookies are used to enhance security on our enquiry form. It is set for use only through the enquiry form. This cookie is deleted when you close your browser.
Notices, revisions and complaints
If you choose to visit kisuriresort.com, your visit and any dispute over privacy is subject to this Policy, including limitations on damages, resolution of disputes, and application of the law of Kenya. If you have any concern that our policy falls short of your expectations or that we are failing to abide by our policy, please contact us and let us know so we can improve our service to our customers, and we will resolve to make changes.
On an ongoing basis, we will regularly review our collection and storage practices to make improvements to accuracy and security of your personal information. This may result in a change to our policies. We will never materially change our policies and practices to make them less protective of customer information collected in the past, without the consent of affected customers.
